IT Service Manager - Deadline 15/01/25

The consultant requested will participate in IT architecture evolution initiatives, security programmes, and activities supporting the implementation of the Agile and DevSecOps transformations (including CDCO and Shared Services’ solution), and will be expected to (non-exhaustive list):

LEVEL OF STUDIES: Bachelor or Master Degree

KNOWLEDGE AND SKILLS:

•        Fluent in English, spoken and written;

•        Willingness to use the project management tool and methodologies

•        Experience in large scale systems integration projects, preferably within IT and/or taxation, excise and customs environment is an asset; 

•        Knowledge of ITIL, COBIT or other IT organizational related frameworks, and knowledge of basic IT processes in particular Service Management and Operations;

•        Ability to present and to animate discussions, rapid self-starting capability and ability to work autonomously are mandatory; 

•        Strong organizational and coordination skills; ability to lead discussion, resolve or mitigate conflicts, reach a consensus and adhere to common goals;

•        Ability to produce minutes, notes, business cases, vision documents, service level agreements, terms of collaboration, planning schedules, etc.;

•        Knowledge of ITC technologies, such as networking, virtualization, operating systems, database, middleware;

•        Good knowledge of ITIL, CMMI, SLA, OLA, SMT is an asset;

•        Experience in international/multicultural environment is a definite asset; 

•        Experience in a public administration is an asset.

Following specific expertise is mandatory for the performance of tasks:

•        At least 10 years’ experience in IT on support/maintenance (e.g. in service management roles, etc..) in large-scale support and delivery environments of IT Systems (in enterprise-level environments) o Including at least 3 years as Systems’ Administrator (Linux is an asset);

Management/maintenance/Design of an IT system designed/deployed/maintained following a DevSecOps’ approach

•        Ability to Administer IT Systems (as System Administrator, including Linux) is required;

•        Experience of large scale service support, service delivery and business continuity;

•        Expertise of managing/administering/evolving/using and Application Lifecycle Management platform/toolset is required;

•        Expertise of managing/administering/evolving/using following tools is required (Bitbucket, Confluence, Crowd, Jenkins, Jira, Nexus, SonarQube);

•        Ability to build/run/maintain scripts (e.g. Groovy scripting) is required;

•        Ability to create/maintain/operate CI/CD pipelines (e.g. DevSecOps pipeline on Jenkins, Gitlab, etc..) is required;

•        Ability to create/maintain endpoints (e.g. REST endpoint(s)) is required;

•        Ability to create/maintain/operate monitoring systems’ solutions (e.g. Dynatrace, Splunk, Elastic

Stack, etc..);

•        Expertise in Agile Projects is required;

•        Expertise in Lean SDLC is an asset;

•        Expertise in DevSecOps (including Security) is required;

•        Expertise in S-SDLC is an asset;

•        Expertise in Containers and Kubernetes (e.g. Tanzu, Nutanix) is required;

•        Expertise in the use of Confluence (or similar tool) to produce high quality concise documentation is required;

•        Expertise in the Cloud is required;

•        ITIL Certification(s) are an asset;

•        Specific Skills (are an asset) o Proactivity o Stress-resistant o Problem solver o Quality minded

Level : Senior

Delivery mode : Near Site (Brussels)