
Service Manager L10 - Deadline 08/08/25
- On-site
- Brussels, Brussels, Belgium
Job description
DESCRIPTION OF THE TASKS:
• Apply the International Function Point Users Group Functional Size Measurement (IFPUG FSM) method in order to determine the functional size of IT projects when possible
• Apply the IFPUG SNAP (Software Non-functional Assessment Process) method to measure the nonfunctional requirements, based on the IFPUG
• Validate the number of function points and SNAP points determined by the development Contractor;
• Manage and coordinate with all stakeholders to address the issues related to functional and nonfunctional measurements;
• Set up and enforce the respect of organisation, procedures and project office tasks, raising warnings in case of non-respect of these;
• Structure the information in ways that are appropriate to the target audience;
• Report on the service status (tasks progress, plan, actions, risks, issues, decisions, changes, etc.) within the Client or other partners;
• Escalate issues, in particular the ones with potential impacts on time or resources;
• Produce and/or review documents;
• Provide suggestions for service or methodology improvements;
• Participate and contribute in meetings with DG TAXUD and contractors.
LEVEL OF EDUCATION: Bachelor or Master Degree
Following skills and knowledge are required for the performance of the above listed tasks:
• Fluent in English;
• Experience in international/multicultural environment;
• Experience in consulting and coordinating multiple sub-contractors for the assigned IT projects;
• Experience with Project Management tools (such as MS Project, Word, Excel and Visio); willingness to use the project management tool and methodologies
• Strong organisational, project management and coordination skills with many international stakeholders is required;
• Ability to present and to animate discussions, rapid self-starting capability and ability to work autonomously are mandatory;
• Demonstrate motivation to deliver according expectations in a team;
• Experience in progress monitoring and reporting to all levels within the organisation and involved stakeholders;
• Good communication skills (adapt the information to the target audience);
• Ability to produce minutes, notes, planning schedules, etc. is required;
• Ability to understand the technological aspects of the project, as well as the risks and the success factors is required;
• Experience in an EU public administration IT service linked to Customs / EU or International Institutions linked to Customs is an asset.
In order to deliver the service to the required standards, the consultant should have the following previous experience and skills:
• IFPUG CFPS (Certified Function Point Specialist) certification is mandatory; IFPUG CSP (Certified SNAP Practitioner) certification is not mandatory but is an asset. The candidate is expected to take the CSP exam if not certified yet;
• Project management experience, preferably in the area of IT;
• Agile estimation experience;
• Experience in working with multiple stakeholders;
• Experience of large scale systems integration projects is an asset, preferably within IT and/or taxation, excise and customs environment.
• Ability to present and to animate discussions, rapid self-starting capability and ability to work autonomously;
• Strong organisational and co-ordination skills;
Level 10
Delivery mode : Near Site (Brussels)
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